Terms and Conditions of Rental

Rates Include: VAT, all taxes, 250 miles a day. For weekly rentals, rates include up to 1750 miles per week. Exceeding this results in a mileage surcharge unless negotiated prior to the hire start date. Weekend rentals from 4pm Friday through Monday 9am get 500 miles for the weekend rental.

Rates Exclude: Fuel, top up oils and punctures.

Payment: Rental charges are payable on commencement of rental, together with the compulsory excess/deposit.

We will charge a deposit to ensure the safe return of our vehicles and for a full tank of fuel, these deposits are refundable on return of our vehicle should they be damage free and have a full tank of fuel returned. It can take 3 to 5 working days for the refund to arrive in your bank or credit card account. Deposits vary per vehicle group i.e.

  • £300 for Small & Medium cars
  • £500 for Large cars
  • £1000 for Executive & Sports Cars
  • £300 for vans

Insurance: We provide basic cover for our vehicles and our excess for damage is £1000, the undernoted are NOT covered by insurance and are the responsibility of the hirer.

  • Windscreens and Mirrors (some examples include: chip; crack)
  • Body damage above windscreen height (an example would be
  • Roof damage caused by height restricted areas)
  • Damage to wheels and tyres (some examples include: punctures; loss of wheel trims)
  • Damage/Burns/Stains etc. to the vehicle interior.
  • The costs incurred to repair the vehicle if incorrect fuel is used.

NB The hirer is responsible for the damage repair amount up to the value of the compulsory excess of £1000, in respect of each and every incident involving the hired vehicle.

Insurance Excess Waiver: We do offer a CDW Excess Waiver for £15 per day. This cover is provided by a third party insurance broker and covers accidental damage by the renter and covers the £1000 excess. (N.B. You would still pay Turner Car and Van Rental the excess amount and this is then refunded by the insurance company within 7 days)

Roadside Protection Cover: This product is £8.40 per day and covers damage to tyres, lost keys, windscreen and glass damage and roadside recovery call outs where the renter is at fault.

Identification Required: Hirers must provide 2 forms of identification with the address matching the driving licence one of which must be a utility bill. Please also bring your National Insurance number or DVLA check code for the purposes of a licence check.

Driving Licence: Must be produced at time of rental. Renters and any additional driver must have held a full driving licence for at least two years and accumulated no more than 9 penalty points. Certain endorsements may be accepted at the company’s discretion. Only drivers approved at the time of rental may drive the vehicle. There is an additional charge per extra driver.

Age:

  • Minimum 23 years – Small and Medium Cars, Small and Medium Vans.
  • Minimum 25 years – Large cars, Medium Executive Cars, Large vans, Minibuses and Trucks.

Our insurers do not insure those 70 years +.

Individuals aged 70 years + can still rent from us and insure the vehicle on their personal car insurance.

Vehicles: Are not permitted out with mainland UK without prior written permission from Turner Car and Van Rental. Any rentals so permitted will be liable to a surcharge. Suitable breakdown cover must be arranged, by the renter, prior to commencement of journey.

Period of Rental: Vehicles must be rented from and returned to the company’s office within normal business hours.

All rentals are subject to the terms and conditions on rental agreement. Prices subject to change. Website enquiries will be given best available rate at time of booking.

All Major Credit Cards Accepted